FAQS
1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. However, there are some perks if you have an account with us:
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Quick checkout process
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Easily view your order status and order history
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Receive updates about our new releases and special promotions
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is in another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are in English, all information you enter must use the English input method, including punctuation. If certain letters of your address contain non-English characters, please use similar English letters instead. For example, you may change "ç" to "c","å" to "a","ü" to "u".
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please note that your shipping address cannot be revised after the order has been processed or shipped. Kindly provide your residential address instead of a vacation address, as we cannot predict how long customs may hold the package.
7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Delivery time depends on the shipping option you choose. Once your order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by customs in your country.
8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If any items are missing, please contact us immediately at support@zyvna.com.